Basic Service Agreements for QIAGEN Instruments

Protect your investment and achieve peace of mind with our Basic Service Agreement

Products

For up-to-date licensing information and product-specific disclaimers, see the respective QIAGEN kit or instrument instructions for use or user operator manual. QIAGEN kit or instrument instructions for use and user manuals are available at www.qiagen.com or can be requested from QIAGEN Technical Services or your local distributor.
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EZ2 Connect, Basic Agreement

Cat no. / ID.   9245672

On-site EZ2 Connect instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.
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Pyro Q48, Basic Agreement

Cat no. / ID.   9244444

1 year coverage of shipping, travel, labor, and spare parts. The instrument is repaired in a regional repair center with a turnaround time of 7-10 working days. The agreement includes a preventive maintenance/inspection visit.
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QIAgility, Basic Agreement

Cat no. / ID.   9241762

On-site QIAgility instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.
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QIAsymphony SP, Basic Agreement

Cat no. / ID.   9241206

On-site QIAsymphony SP instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.
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QIAxtractor/QIAcube HT, Basic Agreement

Cat no. / ID.   9241768

On-site QIAxtractor/QIAcube HT instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.
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RGQ, Basic Agreement

Cat no. / ID.   9243961

1 year coverage of shipping, travel, labor, and spare parts. The instrument is repaired in a regional repair center with a turnaround time of 7-10 working days. The agreement includes a preventive maintenance/inspection visit.
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QIAsymphony AS, Basic Agreement

Cat no. / ID.   9244818

On-site QIAsymphony AS instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.
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QIAcuity Four Basic Agreement

Cat no. / ID.   9245403

On-site QIAcuity Four instrument repair, including travel, labor, and parts, for a period of one year. Response time of five business days. Includes one preventive maintenance during the Basic Agreement period.
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QIAcuity Eight Basic Agreement

Cat no. / ID.   9245404

On-site QIAcuity Eight instrument repair, including travel, labor, and parts, for a period of one year. Response time of five business days. Includes one preventive maintenance during the Basic Agreement period.
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QIAamplifier Basic Agreement

Cat no. / ID.   9245405

1 year coverage of travel, labor, and spare parts. The instrument is repaired at the customer site with an onsite response time of 5 working days. The agreement includes a preventive maintenance/inspection visit.
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QIAquant 96, Basic Agreement

Cat no. / ID.   9245406

1 year coverage of travel, labor, and spare parts. The instrument is repaired at the customer site with an onsite response time of 5 working days. The agreement includes a preventive maintenance/inspection visit.
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QIAquant 384, Basic Agreement

Cat no. / ID.   9245407

1 year coverage of travel, labor, and spare parts. The instrument is repaired at the customer site with an onsite response time of 5 working days. The agreement includes a preventive maintenance/inspection visit.
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QIAxcel Connect, Basic Agreement, Depot

Cat no. / ID.   9245756

Instrument repair service for the QIAxcel Connect at a regional repair center. Shipping, labor and parts included during the Basic Agreement period. Includes one on-site Preventive Maintenance or Inspection Service during the Basic Agreement period. Loaner instrument not included.

Features

  • Unlimited repairs onsite or at our Regional Repair Center (RRC)
  • Five business day response time
  • Phone support (standard hours)
  • One Preventive Maintenance (PM)/Inspection Service per agreement period
  • Full cost coverage for parts, labor and travel

Product Details

Be assured that your instrument is performing according to manufacturer’s specifications with expert service from our highly skilled engineers and service specialists. Cover any issues that come up and ensure good performance in the future.

Compare the benefits of QIAGEN Instrument Service Agreements.