Basic Service Agreements for QIAGEN Instruments

Protect your investment and achieve peace of mind with our Basic Service Agreement

Products

For up-to-date licensing information and product-specific disclaimers, see the respective QIAGEN kit or instrument instructions for use or user operator manual. QIAGEN kit or instrument instructions for use and user manuals are available at www.qiagen.com or can be requested from QIAGEN Technical Services or your local distributor.

QIAcube Connect, Basic Agreement

Cat no. / ID. 9245205

On-site QIAcube Connect instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.

Inquire

Available on demand

EZ2 Connect, Basic Agreement

Cat no. / ID. 9245672

On-site EZ2 Connect instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.

Inquire

Available on demand

Pyro Q48, Basic Agreement

Cat no. / ID. 9244444

1 year coverage of shipping, travel, labor, and spare parts. The instrument is repaired in a regional repair center with a turnaround time of 7-10 working days. The agreement includes a preventive maintenance/inspection visit.

Inquire

Available on demand

QIAgility, Basic Agreement

Cat no. / ID. 9241762

On-site QIAgility instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.

Inquire

Available on demand

QIAsymphony SP, Basic Agreement

Cat no. / ID. 9241206

On-site QIAsymphony SP instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.

Inquire

Available on demand

QIAxtractor/QIAcube HT, Basic Agreement

Cat no. / ID. 9241768

On-site QIAxtractor/QIAcube HT instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.

Inquire

Available on demand

RGQ, Basic Agreement

Cat no. / ID. 9243961

Inquire

Available on demand

QIAsymphony AS, Basic Agreement

Cat no. / ID. 9244818

On-site QIAsymphony AS instrument repair, including travel, labor and parts, for a period of one year. Response time of five business days. Includes one Preventive Maintenance or Inspection Service during the Full Agreement period.

Inquire

Available on demand

QIAcuity One 2plex Basic Agreement

Cat no. / ID. 9245401

On-site QIAcuity One 2plex instrument repair, including travel, labor, and parts, for a period of one year. Response time of five business days. Includes one Preventive Maintenance or Inspection Service during the Basic Agreement period.

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Available on demand

QIAcuity One 5plex Basic Agreement

Cat no. / ID. 9245402

On-site QIAcuity One 5plex instrument repair, including travel, labor, and parts, for a period of one year. Response time of five business days. Includes one Preventive Maintenance or Inspection Service during the Basic Agreement period.

Inquire

Available on demand

QIAamplifier Basic Agreement

Cat no. / ID. 9245405

1 year coverage of travel, labor, and spare parts. The instrument is repaired at the customer site with an onsite response time of 5 working days. The agreement includes a preventive maintenance/inspection visit.

Inquire

Available on demand

QIAquant 96, Basic Agreement

Cat no. / ID. 9245406

Inquire

Available on demand

QIAquant 384, Basic Agreement

Cat no. / ID. 9245407

Inquire

Available on demand

QIAxcel Connect, Basic Agreement, Depot

Cat no. / ID. 9245756

Instrument repair service for the QIAxcel Connect at a regional repair center. Shipping, labor and parts included during the Basic Agreement period. Includes one on-site Preventive Maintenance or Inspection Service during the Basic Agreement period. Loaner instrument not included.

Inquire

Available on demand

Features

Unlimited repairs onsite or at our Regional Repair Center (RRC)
Five business day response time
Phone support (standard hours)
One Preventive Maintenance (PM)/Inspection Service per agreement period
Full cost coverage for parts, labor and travel

Product Details

Be assured that your instrument is performing according to manufacturer’s specifications with expert service from our highly skilled engineers and service specialists. Cover any issues that come up and ensure good performance in the future.

Compare the benefits of QIAGEN Instrument Service Agreements.

Resources

Version 1.0

The QIAcuity Control Software is an integral part of the QIAcuity instrument. It offers a GUI (graphical user interface) for basic functionalities such as plate setup, changing the order of plates to be processed, and monitoring the status of runs in real time. After a run is completed, the data are stored on the instrument’s memory and are sent to the connected QIAcuity Software Suite for analysis.

This new version of the control software includes system stability and performance reliability improvements. We highly recommend to update the control software of your QIAcuity instrument.

Note: The installation requires approximately 90 minutes.

Version 2.0

The QIAcuity Control Software is an integral part of the QIAcuity instrument. It offers a GUI (graphical user interface) for basic functionalities such as plate setup, changing the order of plates to be processed, and monitoring the status of runs in real time. After a run is completed, the data are stored on the instrument’s memory and are sent to the connected QIAcuity Software Suite for analysis

Besides system stability and performance reliability improvements, this new version of the control software offers advanced user management and audit trail functionalities. Together with the QIAcuity Software Suite 2.0, the QIAcuity systems now support 21 CFR Part 11 regulations for users working under GMP.

Detailed information is available in the Release Note, which can also be downloaded under section “Operating Software”.

Note: Upgrading the QIAcuity Control Software to version 2.0 will require upgrading the QIAcuity Software Suite to version 2.0.

Important: Please follow the instructions provided in the QIAcuity User Manual for software version 2.0. It is strongly recommended to update the QIAcuity Software Suite first before proceeding with the QIAcuity Control Software!

Version 2.1

Beside of improvements and bug fixes, the new features mainly address the GMP requirements by offering additional support for 21 CFR part 11 compliance and get the software ready for future Nanoplate support.

For more information, please refer to the Release Note: QIAcuity Instrument Control Software, Version 2.1.

SHA1 checksum: 0DD41A8DE46D10E81F538ACB71AC184170D39FE0

Version 1.1.3

Version 1.2

The QIAcuity Software Suite 1.2 is designed to be installed on a Windows PC that is connected to one or more QIAcuity instruments. The QIAcuity Software Suite enables the user to set up plates, analyze results, and monitor the status of runs in real time. For this configuration, the QIAcuity instrument needs to be connected to a network through Ethernet. Alternatively, a direct cable connection between the QIAcuity and the notebook where the QIAcuity Software Suite is running needs to be established. When connected to a network, up to 10 users may access the QIAcuity Software Suite via a browser installed on the client PC (Windows or Mac).

The following browsers are supported in the QIAcuity Software Suite:

-Mozilla Firefox (version 64.0.2 or higher)
-Microsoft Edge (version 44.17763.1.0 or higher)
-Google Chrome (version 71.0.3578.98 or higher)

The new QIAcuity Software Suite 1.2 offers a functionality that enables users of the QIAcuity Software 1.1.3 to upgrade to the new version while keeping the library of previously stored plate runs.

Note: If you have exported plates from QIAcuity Software Suite 1.1.3 that you would like to import and use in QIAcuity Software Suite 1.2, you will need to import the plates before upgrading from version 1.1.3 to version 1.2. You may then export the plates again. Future software version starting from QIAcuity Software Suite 2.0 will facilitate import of plates from previous QIAcuity Software Suite versions.

The new improvements are as follows:

-Support for the Nanoplate 8.5k 24-well
-Hyperwell functionality to combine several wells to one combined well for analysis
-Automated plate archiving functionality
-Functionality to show the number of single/double positives in 2D scatterplots
-VPF (Volume Precision Factor) to further improve concentration calculation (see related resources)
-Additional improvements for stabilization and troubleshooting

Version 4.0

The Volume Precision Factor (VPF) offers a unique feature to secure precision of concentration results obtained from a QIAcuity dPCR run.
In general, Nanoplates provide partitions of fixed sizes that enable a very precise way of sample concentration calculation. Potential variation of partition sizes in Nanoplate batches, caused by different microstructure molding forms, can be addressed by applying the batch specific VPF. Furthermore, the VPF includes well-specific volume information and therefore further increases precision of concentration calculation in each well of the Nanoplates.

After downloading and updating the VPF file within the QIAcuity Software Suite, the VPF is applied automatically to the analysis of a corresponding Nanoplate batch. The VPF file includes information from all available microstructure molding forms and connected Nanoplate batches. It will be stored on the PC where the QIAcuity Software Suite is installed.

Required QIAcuity Software Suite version: Version 1.2 or higher.

Version 2.0

The QIAcuity Software Suite 2.0 is designed to be installed on a Windows PC that is connected to one or more QIAcuity instruments. The QIAcuity Software Suite enables the user to set up plates, analyze results, and monitor the status of runs in real time. For this configuration, the QIAcuity instrument needs to be connected to a network through Ethernet. Alternatively, a direct cable connection between the QIAcuity and the notebook where the QIAcuity Software Suite is running needs to be established. When connected to a network, up to 10 users may access the QIAcuity Software Suite via a browser installed on the client PC (Windows or Mac).

This new software version now supports 21 CFR Part 11 regulations for users working under GMP. This includes the following:

-Advanced User Management
-Audit Trail
-Signatures

Additional changes compared with the previous software version include the following:

-Usability improvements
-Improved dust detection
-Hyperwell expansion to CNV and GEX analysis
-CSV export functionality of multiple positive partitions for linkage analysis, drop-off assays, etc.
-Raw data export

Detailed information is available in the Release Note, which can also be downloaded under section “Operating Software”.

Important: A direct update of the Software Suite from version 1.1.3 to 2.0.20 is not possible. Please follow the instructions in the User Manual on how to update to version 1.2.18 first before updating the Software Suite to version 2.0.20.

Before you start upgrading to version 1.1.3, please make sure that all plates are imported and visible in the plate overview of the QIAcuity Software Suite.

Caution: Not following the instructions may result in a loss of your previous plate data!

Please contact QIAGEN Technical Services if you are unsure and require technical support.

SHA1 checksum: C60C4EEC349DF1C037796016D32A93EEC19B54A0

Version 2.1

Beside of usability improvements and bug fixes, the new features address GMP requirements by offering additional support for 21 CFR part 11 compliance, copy number variation (CNV) analysis, support of future Nanoplates, and improved 1D scatterplot views.

For more information, please refer to the Release Note: QIAcuity Software Suite, Version 2.1

SHA1 checksum: 6D51E273B26FA7D7E0EDA843CB3DCD74B38FA5B1

For Version 1.0

For Version 1.2

For Version 2.0

For Version 2

Version 2.1

Instrument operating software designed for flexible use in various applications. Use this software for all applications other than gene expression and pathogen detection. For gene expression and pathogen detection applications, we recommend using the QIAgility Setup Manager Software.

Important: It is not possible to install both QIAgility Operating Software 4.18 and QIAgility Setup Manager Software on the same computer. Please uninstall QIAgility Setup Manager before installing QIAgility Operating Software 4.18. For more information, contact QIAGEN Technical Services.

Note: QIAgility Operating Software is not compatible with CAS-1200 instruments. Download the latest CAS-1200 operating software.

Download Safety Data Sheets for QIAGEN product components.

For use with QIAcuity systems

July 2021

User manual for QIAcuity instruments and QIAcuity Software 1.2

User manual for QIAcuity instruments and QIAcuity Software 2.0

User manual for QIAcuity instruments and QIAcuity Software 2.1

For use with QIAgility Operating Software version 4.18

TB Management

Transplant

Infectious Disease

Oncology

Sexual & Reproductive Health

Sample Processing

Solutions for Laboratory-Developed Tests

Basic Service Agreements for QIAGEN Instruments

Protect your investment and achieve peace of mind with our Basic Service Agreement

Products

QIAcube Connect, Basic Agreement

EZ2 Connect, Basic Agreement

Pyro Q48, Basic Agreement

QIAgility, Basic Agreement

QIAsymphony SP, Basic Agreement

QIAxtractor/QIAcube HT, Basic Agreement

RGQ, Basic Agreement

QIAsymphony AS, Basic Agreement

QIAcuity One 2plex Basic Agreement

QIAcuity One 5plex Basic Agreement

QIAamplifier Basic Agreement

QIAquant 96, Basic Agreement

QIAquant 384, Basic Agreement

QIAxcel Connect, Basic Agreement, Depot

Features

Product Details

Resources